PróWeb offers customized projects to assess the quality of service processes and behavior of employees in companies and third party vendors.

The goal can be evaluated from the real commitment of staff to the success of a particular action, or even to create programs to standardize processes and achieve maximum commitment from employees and corroborators.

PróWeb Auditors act as consultants, work on developing interpersonal relationships with the teams from the studies interest, from observation visits following creative and intelligent scripts. Defined and planned in advance, the visits can be customized in Brazil based on logistics that provide great savings in time and costs.

Whether it's a work in progress or sporadic, according to the route planning, PróWeb Service Audit provides valuable support to your company, providing information that can be integrated directly to the contact center infrastructure to control the services audited.

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